For people in trades, good treatment of the customers is typically critical for the survival of business. Not only does it improve the likelihood of repeat customers, but it also leads to new business by the word of mouth. This is especially important in this day of digital platforms and reviews that are posted online and accessible to general public. Communication needs to be directed as this is the new standard, and expectation in the wake of the pandemic.
Key Takeaways:
- Poor communication is at the heart of poor customer service, which is the top reason customers leave a company.
- Set time aside weekly for field staff to sharpen both technical and soft skills.
- Learn how to shut up: when you ask a customer a question, wait to hear the response.
“The No. 1 rule of any service provider is to go above and beyond expectations.”
Read more: https://plumbingperspective.com/improving-customer-service-with-soft-skills-2
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