One of the pillars of good customer support is the ability to answer the phone calls promptly. However, for small businesses, this is not always possible due to staffing constraints. Incoming calls are routed to voicemail, and the greeting that you have set up plays an important role in perception of your company. The actual greeting can serve several purposes. It acknowledges that the caller reached the number they dialed and it can give a very brief summary of what your business is all about.
Key Takeaways:
- The type of business you run should determine the tone and the voice you use.
- Cell phone greetings can be more personal and informal those on office phones.
- In addition to your name and company, every greeting should include either the reason for missing the call or an apology, plus instructions for leaving a message.
“A professional greeting may encourage people to leave messages, which in turn makes it easier for you to get back in touch. Keeping that communication open and efficient may lead to better business relationships. It also helps you put forth a professional image for your business.”
Read more: https://smallbiztrends.com/2021/07/business-voicemail-greeting.html
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