Responding to online reviews can help your business as well as the way your business is perceived by others. When you are responding to an online review, take a deep breath and don’t come across as overly emotional. You also want to respond as quickly as possible as the quicker you respond the more success you will have changing a detractors mind. Finally, don’t get defensive and instead take responsibility for the issues that the online reviewer had. Apologize if necessary as mistakes do happen. When you show you’re human, customers will appreciate it.
Key Takeaways:
- Try to respond to each new review, whether positive or negative, within one business day.
- Think about what the critical reviewer might want, whether it be attention, an apology, or a resolution.
- See if you can resolve the situation privately because everyone will see your public response.
“Responding from a place of fear, anger, or desperation, however, can reflect poorly on your business and make things worse. Instead, take a breath and remain calm. Try to assess the situation objectively.”
Read more: https://succeedasyourownboss.com/how-to-respond-to-online-reviews/
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