Good customer service leads to high customer satisfaction and an increased likelihood that a particular customer will repeat their business with you. The definition of superb customer support will depend on the type of business, but also, subjectively, on who you ask. Some of good practices are the same, regardless of which industry segment you play in. Ensure that phone calls are answered or returned promptly. When listening to your customers, put a lot of effort in understanding what the issue is and give them an undivided attention with clear empathy for their reason to contact you.
Key Takeaways:
- Customer service is insuring your customers have a positive experience with your business whether the interaction is over the phone or face-to-face.
- Reliability is key to effective customer service because it let’s your customer know they can count on you to meet their needs everytime.
- Empathy is required for effective customer service because it allows you to perceive a customer’s needs by putting yourself in their shoes.
“Reliable customer service is customer service that customers can depend on to meet their needs with every visit.”
Read more: https://smallbiztrends.com/2021/08/great-customer-service.html
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